[Apr-2022 Newly Released] 1Z0-1064-21 Dumps for B2B Service Certified [Q28-Q44]

NEW QUESTION 28
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}”
Which statement is true?

NEW QUESTION 29
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

NEW QUESTION 30
Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

NEW QUESTION 31
Which two are required to publish a completed Digital Customer Service (DCS) application?

NEW QUESTION 32
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

NEW QUESTION 33
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

NEW QUESTION 34
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

NEW QUESTION 35
Digital Customer Service application configuration settings in json.cfg include which four options?

NEW QUESTION 36
Select three correct limits and restrictions when importing data from a file.

NEW QUESTION 37
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

NEW QUESTION 38
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

NEW QUESTION 39
Which two steps are needed to create a new business object in Digital Customer Service?

NEW QUESTION 40
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

NEW QUESTION 41
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

NEW QUESTION 42
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

NEW QUESTION 43
Which two keyboard shortcuts can be modified?

NEW QUESTION 44
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday – Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold