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SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
C4H440 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
C4H440 (SAP CLOUD FOR CUSTOMER 2011) |
< 8% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
C4H440 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
C4H510 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
C4H440 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects.
C4H440 (SAP CLOUD FOR CUSTOMER 2011) |
< 8% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2011) |
< 8% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
C_C4H510_04 Exam Certification Details:
| Level: | Associate |
| Cut Score: | 63% |
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Duration: | 180 mins |
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