[Q23-Q41] Verified ITILFNDv4 dumps Q&As – Pass Guarantee or Full Refund [Aug-2023]

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Verified ITILFNDv4 dumps Q&As – Pass Guarantee or Full Refund [Aug-2023]

ITILFNDv4 PDF Dumps | Aug 11, 2023 Recently Updated Questions

EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program that validates an individual’s foundational knowledge of IT Service Management (ITSM). ITIL 4 Foundation is the latest version of the ITIL framework, which is widely adopted by organizations worldwide to improve their IT service management practices. ITIL 4 Foundation certification is ideal for IT professionals who are seeking to enhance their knowledge of ITIL 4 and gain a comprehensive understanding of IT service management.

NEW QUESTION 23
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

suppliers

CIs

customers

assets

NEW QUESTION 24
What are ‘engage’, `plan’ and `improve’ examples of?

Service value chain activities

Service level management

Service value chain inputs

Change control

NEW QUESTION 25
Which activity is part of the ‘continual improvement’ practice?

Identifying and logging opportunities

Delivering tactical and operational engagement with customers

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

NEW QUESTION 26
Which is an example of improving service utility using service management automation?

Pre-determined routing of a service request

Reducing the time to compile service data

Monitoring service availability

Faster resource allocation

NEW QUESTION 27
What should be used to set user expectations for request fulfillment times?

The time that the customer indicates for service delivery

The consumer demand for the service

The time needed to realistically deliver the service

The service levels of the supplier

NEW QUESTION 28
Which describes a standard change?

A change that needs to be scheduled, assessed and authorized following a defined process

A change that is typically implemented as a service request

A high-risk change that needs very thorough assessment

A change that must be implemented as soon as possible

NEW QUESTION 29
Which guiding principle considers customer and user experience?

Collaborate and promote visibility

Focus on value

Start where you are

Keep it simple and practical

NEW QUESTION 30
Which practice needs people who understand complex systems and have creative and analytical skills?

Change enablement

Service level management

Service request management

Problem management

NEW QUESTION 31
Which is a service request?

Requesting a workaround for an issue

Requesting information about how to create a document

Requesting an enhancement to an application

Requesting investigation of a degraded service

NEW QUESTION 32
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Supplier management

Change enablement

Relationship management

Service desk

NEW QUESTION 33
Which process works with change management to ensure only authorized components are used?

Knowledge management

Service portfolio management

Service asset and configuration management

Financial management for IT services

NEW QUESTION 34
Which statement about outcomes is CORRECT?

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity

NEW QUESTION 35
What is warranty?

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

NEW QUESTION 36
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

1, 2 and 4 only

1, 2 and 3 only

2, 3 and 4 only

1, 3 and 4 only

NEW QUESTION 37
Which is a key requirement for a successful service level agreement?

It should be written in legal language

It should be simply written and easy to understand

It should be based on the service provider’s view of the service

It should relate to simple operational metrics

NEW QUESTION 38
What are the three phases of ‘problem management’?

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

NEW QUESTION 39
What must a service level agreement (SLA) define?

Legally binding contractual responsibilities or both parties

Legally binding contractual responsibilities of just the IT service provider

Key service targets and responsibilities of both the IT service provider and customer

Key service targets and responsibilities of just the IT service provider

NEW QUESTION 40
Which statement BEST describes a service request?

A request from a customer for a new service

A generic description for the many types of request for change (RFC) that are received by the IT organization

A high priority RFC from a senior manager

A generic description for the many different types of demands that are placed upon the IT organization by the users

NEW QUESTION 41
Which of these should be logged and managed as a problem?

A user requests delivery of a laptop

A monitoring tool detects a change of state for a service

Trend analysis shows a large number of similar incidents

‘Continual improvement’ needs to prioritize an improvement opportunity

Explanation

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[Q23-Q41] Verified ITILFNDv4 dumps Q&As – Pass Guarantee or Full Refund [Aug-2023]

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