[2023] Practice with these Salesforce-Certified-Administrator dumps Certification Sample Questions [Q84-Q108]

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October 19, 2023

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[2023] Practice with these Salesforce-Certified-Administrator dumps Certification Sample Questions

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Salesforce-Certified-Administrator exam covers a range of topics, including user management, security and access, data management, automation, and reporting. To pass the exam, candidates must demonstrate their knowledge of these topics through multiple-choice questions and scenario-based questions. Additionally, candidates are required to complete a hands-on assignment that evaluates their ability to perform various Salesforce administration tasks.

NO.84 User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?

Add Component visibility filters to the Components.

Remove fields from the record details component.

Delete the extra component from the page.

Include more tab components with filters.

Explanation
Component visibility filters are a way to make the record pages more dynamic and easier to use by showing or hiding components based on certain criteria. For example, users can see different components based on their profile, role, record type, or field values. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_component_visibility.htm&type=5

NO.85 An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?

Assign Task

Outbound Message

Create Record

Custom Notification

NO.86 Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?

Create a page layout for each category and filter the Lead Source field based on category.

Create a dependency between the Product Category field and Lead Source field.

Create business processes and record types for each of the three product categories.

Create a single business process, then create record types for each product category.

Explanation
To display only the proper lead sources based on the product category chosen, an administrator should create a dependency between the Product Category field and Lead Source field on Lead object. A dependency is a relationship between two picklist fields that restricts the values available in one picklist based on the value selected in another picklist. For example, an administrator can create a dependency that shows only Online Store and Social Media as lead sources if Product Category is Shoes, but shows only Trade Show and Magazine as lead sources if Product Category is Apparel. Creating a page layout for each category, creating business processes and record types for each category, or creating a single business process with record types for each category will not display only the proper lead sources based on the product category chosen.
References: https://help.salesforce.com/s/articleView?id=sf.customize_dependent.htm&type=5

NO.87 The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

Validation Rule

Outbound Message

Approval Process

Process Builder

NO.88 The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers

Weekly Data Export

Mass Delete Records

Data Loader

Data Import Wizard

Explanation
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them.
References: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

NO.89 The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers

The custom report type is in development.

The user’s profile is missing view access.

The org has reached its limit of custom report types.

The report is saved in a private folder

Explanation
There are two possible reasons why users are unable to access a report based on a custom report type created by an administrator. One is that the custom report type is in development mode, which means that it is not deployed and available for use by other users except for administrators and users with manage custom report types permission. The other is that the report is saved in a private folder, which means that it is visible only to its owner and not shared with other users or groups. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_custom_report_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders.htm&type=5

NO.90 Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?

Update the expected revenue associated with the stage.

Adjust the forecast category associated with the stage.

Modify the closed won value associated with the stage.

Change the probability associated with the stage.

NO.91 Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Create an indirect lookup

Create an encrypted lookup

Create a hierarchical lookup

Create a master-detail lookup.

Explanation
Master-detail lookup is a type of relationship field that can be used to create a relationship between Account and Shoe and prevent orphaned Shoe records. Master-detail lookup establishes a parent-child relationship between two objects, where the parent record controls certain behaviors of the child record, such as security, ownership, and deletion. If the parent record is deleted, all the child records are deleted as well. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

NO.92 The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is “Search Engine”, the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.
How should the administrator complete this requirement?

Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is “Search Engine”.

Use an assignment element, one for when lead source is “Search Engine” and one for everything else.

Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is “Search Engine”.

Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is “Search Engine”

Explanation
To require users to choose a specific search engine from a picklist when lead source is “Search Engine”, and hide it otherwise, the administrator should create a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is “Search Engine”. This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_conditional_visibility.ht

NO.93 An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

Add a permission set that allows them to import data.

Append their security token at the end of their password to login.

Use the Data Import Tool to mass import custom object records.

Reset their password and their security token.

Explanation
To use Data Loader to mass import new records to a custom object from a new API, the administrator will need to append their security token at the end of their password to login. The security token is an alphanumeric code that is required for API access when logging in from an IP address that is not trusted by Salesforce. The security token can be obtained from the user’s personal settings or by resetting it via email. Adding a permission set, resetting the password and the security token, or using the Data Import Tool are not necessary for using Data Loader. References: https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_token.htm&type=5

NO.94 An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

User Page

Dashboard page

App page

Record Page

NO.95 An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?

Assign the standard System Administrator profile to the analytical user.

Give the user View all access and assign them to the highest role in the role hierarchy.

Create and assign a custom profile with Delete access removed for each object.

Create and assign a permission set that includes Read, Create, and Edit access

Explanation
A custom profile is a profile that can be created and customized by administrators to define what users can see and do in Salesforce based on their job function or role. It can be used by Cloud Kicks to give read, create, and edit access for objects and restrict users from deleting any records by creating and assigning a custom profile with delete access removed for each object in the object settings. Assigning the standard system administrator profile to analytical user, giving user view all access and assigning them to highest role in role hierarchy, or creating and assigning permission set that includes read, create, and edit access are not solutions for giving read, create, and edit access for objects and restricting users from deleting any records; they either give too much access or do not remove delete access. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5

NO.96 Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

Use process builder to capture the daily average on each opportunity.

Add Formula Fields to track Stages on each Opportunity.

Run the Opportunity Stage Duration report.

Refresh weekly reporting snapshots for Closed Opportunities.

Explanation
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots.
References:
https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type=5

NO.97 The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date.
Which tool should the administrator use to complete this automation?

Approval process

Formula Field

Flow Builder

Validation Rule

Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today’s date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today’s date when the status of the account is changed to ‘Audited’. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5

NO.98 An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

Share the R&D folder with Support Managers with Edit Access.

Share the Helpdesk folder with Support Agents with View access.

Share the Support Reports folder with Support Managers with Edit Access.

hare the Support Reports folder with Support Agents with View Access.

NO.99 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

Create a queue and a criteria-based sharing rule.

Create a predefined case team and an assignment rule.

Create a user-based sharing rule and an ad-hoc case team.

Create an auto-response rule and a public group.

Explanation
To track all cases that reference the new product and give read/write access to the product’s two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NO.100 The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?

Lead Conversion.

Require Field.

Workflow Rule

Validation Rule

NO.101 Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Picklist Values

Help Text

Field history tracking

Decimal Places

Field name

Explanation
Picklist values, help text, and decimal places are three aspects of standard fields that an administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjust the precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields. References: https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_number.htm&type=5

NO.102 Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers

The report needs to be refreshed.

The dashboard needs to be refreshed.

The current user does not have access to the report folder.

The running dashboard user and viewer have different permissions.

NO.103 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Use the {!Contact.Id} global variable.

Use the {!Account.Id} record variable.

Use the $Record global variable.

Use the Get Records element to find the Id.

NO.104 Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

Find them in the global search result.

Search the Recent Records component on the homepage.

Utilize a list view where lead status equals Qualified.

Use the Data Import Wizard,

Explanation
Two ways that marketing users can now access converted leads for editing are:
Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.
Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing.
References: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5

NO.105 Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Case Escalation Rules

Case Dashboard Refreshes

Case Scheduled Report

Case Assignment Rules

Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

NO.106 An administrator at Universal Containers is reviewing current security settings in the company’s Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?

Disable TLS requirements for sessions.

Enable multi factor authentication

Customize organization wide default

Enable caching and autocomplete on login page

NO.107 Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

Test Drive in a production org.

Download into a Trailhead Playground.

Install in a sandbox.

Check edition compatibility.

Explanation
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.
Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.

NO.108 Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

Create a separate Lead Lightning App.

Define a record type and assign it to the interns.

Set up Web-to-Lead for the interns’ use.

Update the active Lead Assignment Rules.

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Salesforce Certified Administrator certification is a prerequisite for other Salesforce certifications such as Salesforce Certified Advanced Administrator and Salesforce Certified Sales Cloud Consultant. Passing the Salesforce Certified Administrator exam is a significant achievement that can open up many career opportunities. It is also a great way to validate one’s knowledge and skills in Salesforce administration.

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