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SPLK-3002 Splunk

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December 9, 2023

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Updated Dec-2023 Pass SPLK-3002 Exam – Real Practice Test Questions

Splunk SPLK-3002 certification is highly valued by IT professionals and employers alike. It demonstrates that the certified individual has the skills and knowledge required to manage and administer Splunk ITSI solutions effectively. Splunk IT Service Intelligence Certified Admin certification also provides access to a global community of Splunk ITSI experts who can share knowledge, best practices, and solutions to common IT service management challenges. Overall, the SPLK-3002 certification is a valuable asset for IT professionals who want to advance their career in IT service management.

To prepare for the SPLK-3002 exam, candidates can take the Splunk IT Service Intelligence Fundamentals course or the Splunk IT Service Intelligence Admin course. SPLK-3002 courses provide comprehensive training in using ITSI to manage IT services, and they cover all the topics tested in the exam. Additionally, candidates can take practice exams and review the Splunk documentation to reinforce their knowledge.

QUESTION 29
Which of the following describes a way to delete multiple duplicate entities in ITSI?

Via c CSV upload.

Via the entity lister page.

Via a search using the | deleteentity command.

All of the above.

D is the correct answer because ITSI provides multiple ways to delete multiple duplicate entities. You can use a CSV upload to overwrite existing entities with new or updated information, or delete them by setting the action field to delete. You can also use the entity lister page to select multiple entities and delete them in bulk. Alternatively, you can use a search command called | deleteentity to delete entities that match certain criteria. Reference: Create and update entities using a CSV file in ITSI, Delete entities in bulk in ITSI, Delete entities using the | deleteentity command in ITSI

QUESTION 30
Which of the following is a valid type of Multi-KPI Alert?

Score over composite.

Value over time.

Status over time.

Rise over run.

QUESTION 31
Which glass table feature can be used to toggle displaying KPI values from more than one service on a single widget?

Service templates.

Service dependencies.

Ad-hoc search.

Service swapping.

QUESTION 32
What is the main purpose of the service analyzer?

Display a list of All Services and Entities.

Trigger external alerts based on threshold violations.

Allow Analysts to add comments to Alerts.

Monitor overall Service and KPI status.

Reference:
The service analyzer is a dashboard that allows you to monitor the overall service and KPI status in ITSI. The service analyzer displays a list of all services and their health scores, which indicate how well each service is performing based on its KPIs. You can also view the status and values of each KPI within a service, as well as drill down into deep dives or glass tables for further analysis. The service analyzer helps you identify issues affecting your services and prioritize them based on their impact and urgency. The main purpose of the service analyzer is:
D) Monitor overall service and KPI status. This is true because the service analyzer provides a comprehensive view of the health and performance of your services and KPIs in real time.
The other options are not the main purpose of the service analyzer because:
A) Display a list of all services and entities. This is not true because the service analyzer does not display entities, which are IT components that require management to deliver an IT service. Entities are displayed in other dashboards, such as entity management or entity health overview.
B) Trigger external alerts based on threshold violations. This is not true because the service analyzer does not trigger alerts, which are notifications sent to external systems or users when certain conditions are met. Alerts are triggered by correlation searches or alert actions configured in ITSI.
C) Allow analysts to add comments to alerts. This is not true because the service analyzer does not allow analysts to add comments to alerts, which are notifications sent to external systems or users

QUESTION 33
Which of the following describes enabling smart mode for an aggregation policy?

Configure -> Policies -> Smart Mode -> Enable, select “fields”, click “Save”

Enable grouping in Notable Event Review, select “Smart Mode”, select “fields”, and click “Save”

Edit the aggregation policy, enable smart mode, select fields to analyze, click “Save”

Edit the notable event view, enable smart mode, select “fields”, and click “Save”

Explanation
1. From the ITSI main menu, click Configuration > Notable Event Aggregation Policies.
2. Select a custom policy or the Default Policy.
3. Under Smart Mode grouping, enable Smart Mode.
4. Click Select fields. A dialog displays the fields found in your notable events from the last 24 hours.

QUESTION 34
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?

Use | stats functions in custom fields to prepare the data for KPI calculations.

Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.

Make sure that all fields conform to CIM, then use the corresponding module to import related services.

Plan to build as many data models as possible for ITSI to leverage

Reference:
When onboarding data into a Splunk index, assuming that ITSI will need to use this data, you should consider the following:
B) Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data. This is true because modules are pre-packaged sets of services, KPIs, and dashboards that are designed for specific types of data sources, such as operating systems, databases, web servers, and so on. Modules help you quickly set up and monitor your IT services using best practices and industry standards. To use modules, you need to install and configure the correct technical add-ons (TAs) that extract and normalize the data fields required by the modules.
The other options are not things you should consider because:
A) Use | stats functions in custom fields to prepare the data for KPI calculations. This is not true because using | stats functions in custom fields can cause performance issues and inaccurate results when calculating KPIs. You should use | stats functions only in base searches or ad hoc searches, not in custom fields.
C) Make sure that all fields conform to CIM, then use the corresponding module to import related services. This is not true because not all modules require CIM-compliant data sources. Some modules have their own data models and field extractions that are specific to their data sources. You should check the documentation of each module to see what data requirements and dependencies they have.
D) Plan to build as many data models as possible for ITSI to leverage. This is not true because building too many data models can cause performance issues and resource consumption in your Splunk environment. You should only build data models that are necessary and relevant for your ITSI use cases.

QUESTION 35
In distributed search, which components need to be installed on instances other than the search head?

SA-IndexCreation and SA-ITSI-Licensechecker on indexers.

SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.

SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.

SA-ITSI-Licensechecker on indexers.

SA-IndexCreation is required on all indexers. For non-clustered, distributed environments, copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on individual indexers.
Reference:
In distributed search, the components that need to be installed on instances other than the search head are SA-IndexCreation and SA-ITSI-Licensechecker on indexers. SA-IndexCreation is an add-on that creates the indexes required by ITSI, such as itsi_summary and itsi_tracked_alerts. SA-ITSI-Licensechecker is an add-on that monitors the license usage of ITSI and generates alerts when the license limit is exceeded or about to expire. These components need to be installed on indexers because they handle the data ingestion and storage functions for ITSI. The other components, such as ITSI app and SA-ITOA, need to be installed on the search head(s) because they handle the search management and presentation functions for ITSI. Reference: Install IT Service Intelligence in a distributed environment

QUESTION 36
Which of the following items describe ITSI Deep Dive capabilities? (Choose all that apply.)

Comparing a service’s notable events over a time period.

Visualizing one or more Service KPIs values by time.

Examining and comparing alert levels for KPIs in a service over time.

Comparing swim lane values for a slice of time.

Reference:
A deep dive is a dashboard that allows you to analyze the historical trends and anomalies of your KPIs and metrics in ITSI. A deep dive displays a timeline of events and swim lanes of data that you can customize and filter to investigate issues and perform root cause analysis. Some of the capabilities of deep dives are:
B) Visualizing one or more service KPIs values by time. This is true because you can add KPI swim lanes to a deep dive to show the values and severity levels of one or more KPIs over time. You can also compare KPIs from different services or entities using service swapping or entity splitting.
C) Examining and comparing alert levels for KPIs in a service over time. This is true because you can add alert swim lanes to a deep dive to show the alert levels and counts for one or more KPIs over time. You can also drill down into the alert details and view the notable events associated with each alert.
D) Comparing swim lane values for a slice of time. This is true because you can use the time range selector to zoom in or out of a specific time range in a deep dive. You can also use the time brush to select a slice of time and compare the swim lane values for that time period.
The other option is not a capability of deep dives because:
A) Comparing a service’s notable events over a time period. This is not true because deep dives do not display notable events, which are alerts generated by ITSI based on certain conditions or correlations. Notable events are displayed in other dashboards, such as episode review or glass tables.

QUESTION 37
What effects does the KPI importance weight of 11 have on the overall health score of a service?

At least 10% of the KPIs will go critical.

Importance weight is unused for health scoring.

The service will go critical.

It is a minimum health indicator KPI.

Reference:
The KPI importance weight is a value that indicates how much a KPI contributes to the overall health score of a service. The importance weight can range from 1 (lowest) to 10 (highest). The statement that applies when configuring a KPI importance weight of 11 is:
B) Importance weight is unused for health scoring. This is true because an importance weight of 11 is invalid and cannot be used for health scoring. The maximum value for importance weight is 10.
The other statements do not apply because:
A) At least 10% of the KPIs will go critical. This is not true because an importance weight of 11 does not affect the severity level of any KPIs.
C) The service will go critical. This is not true because an importance weight of 11 does not affect the health score or status of any service.
D) It is a minimum health indicator KPI. This is not true because an importance weight of 11 does not indicate anything about the minimum health level of a KPI.

QUESTION 38
How do you automatically restrict a KPI to only the entities in its service, and generate KPI values for each entity?

Select “Yes” for both “Split by Entity” and “Filter to Entities in Service”.

Select “No” for “Split by Entity” and “Yes” for “Filter to Entities in Service”.

Select “Yes” for “Split by Entity” and “No” for “Filter to Entities in Service”.

Select “No” for both “Split by Entity” and “Filter to Entities in Service”.

Reference:
A is the correct answer because selecting “Yes” for both “Split by Entity” and “Filter to Entities in Service” allows you to automatically restrict a KPI to only the entities in its service and generate KPI values for each entity. Split by Entity splits the KPI search results by entity alias fields and calculates a separate KPI value for each entity. Filter to Entities in Service filters out any entities that are not part of the service from the KPI search results. This way, you can ensure that your KPI reflects only the relevant entities for your service and provides granular information for each entity. Reference: [Configure KPI settings in ITSI]

QUESTION 39
In distributed search, which components need to be installed on instances other than the search head?

SA-IndexCreation and SA-ITSI-Licensechecker on indexers.

SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.

SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.

SA-ITSI-Licensechecker on indexers.

Explanation
SA-IndexCreation is required on all indexers. For non-clustered, distributed environments, copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on individual indexers.

QUESTION 40
When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?

Gray

Purple

Gear Icon

Blue

Explanation
Services, entities, and KPIs that are fully or partially impacted by a maintenance window appear in a dark gray color on pages that display health scores, including service analyzers, service and entity details pages, glass tables, multi-KPI alerts, and deep dives.

QUESTION 41
Where are KPI search results stored?

The default index.

KV Store.

Output to a CSV lookup.

The itsi_summary index.

Search results are processed, created, and written to the itsi_summary index via an alert action.
Reference:
D is the correct answer because KPI search results are stored in the itsi_summary index in ITSI. This index is an events index that stores the results of scheduled KPI searches. Summary indexing lets you run fast searches over large data sets by spreading out the cost of a computationally expensive report over time. Reference: Overview of ITSI indexes

QUESTION 42
What is the default importance value for dependent services’ health scores?

Unassigned

By default, impacting service health scores have an importance value of 11.
Reference:
A service template is a predefined set of KPIs and entity rules that you can apply to a service or a group of services. A service template helps you standardize the configuration and monitoring of similar services across your IT environment. A service template can also include dependent services, which are services that are required for another service to function properly. For example, a web server service might depend on a database service and a network service. The default importance value for dependent services’ health scores is:
D) 10. This is true because the importance value indicates how much a dependent service contributes to the health score of the parent service. The default value is 10, which means that the dependent service has the highest impact on the parent service’s health score. You can change the importance value of a dependent service in the service template settings.
The other options are not correct because:
A) 11. This is not true because 11 is an invalid value for importance. The valid range is from 1 (lowest) to 10 (highest).
B) 1. This is not true because 1 is the lowest value for importance, not the default value. A value of 1 means that the dependent service has the lowest impact on the parent service’s health score.
C) Unassigned. This is not true because every dependent service has an assigned importance value, which defaults to 10.

QUESTION 43
Which of the following describes enabling smart mode for an aggregation policy?

Configure -> Policies -> Smart Mode -> Enable, select “fields”, click “Save”

Enable grouping in Notable Event Review, select “Smart Mode”, select “fields”, and click “Save”

Edit the aggregation policy, enable smart mode, select fields to analyze, click “Save”

Edit the notable event view, enable smart mode, select “fields”, and click “Save”

1. From the ITSI main menu, click Configuration > Notable Event Aggregation Policies.
2. Select a custom policy or the Default Policy.
3. Under Smart Mode grouping, enable Smart Mode.
4. Click Select fields. A dialog displays the fields found in your notable events from the last 24 hours.
Reference:
C is the correct answer because smart mode is a feature of aggregation policies that allows ITSI to automatically group notable events based on the fields that have the most impact on the event occurrence. You can enable smart mode for an aggregation policy by editing the policy, selecting the smart mode option, and choosing the fields to analyze. You can also specify a minimum number of events to trigger smart mode and a maximum number of groups to create. Reference: Configure smart mode for aggregation policies in ITSI

QUESTION 44
In maintenance mode, which features of KPIs still function?

KPI searches will execute but will be buffered until the maintenance window is over.

KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.

New KPIs can be created, but existing KPIs are locked.

KPI calculations and threshold settings can be modified.

Explanation
It’s a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.

QUESTION 45
For which ITSI function is it a best practice to use a 15-30 minute time buffer?

Correlation searches.

Adaptive thresholding.

Maintenance windows

Anomaly detection.

QUESTION 46
Where are KPI search results stored?

The default index.

KV Store.

Output to a CSV lookup.

The itsi_summary index.

Explanation
Search results are processed, created, and written to the itsi_summary index via an alert action.

QUESTION 47
When changing a service template, which of the following will be added to linked services by default?

Thresholds.

Entity Rules.

New KPIs.

Health score.

C) New KPIs. This is true because when you add new KPIs to a service template, they will be automatically added to all the services that are linked to that template. This helps you keep your services consistent and up-to-date with the latest KPI definitions.
The other options will not be added to linked services by default because:
A) Thresholds. This is not true because when you change thresholds in a service template, they will not affect the existing thresholds in the linked services. You need to manually apply the threshold changes to each linked service if you want them to inherit the new thresholds from the template.
B) Entity rules. This is not true because when you change entity rules in a service template, they will not affect the existing entity rules in the linked services. You need to manually apply the entity rule changes to each linked service if you want them to inherit the new entity rules from the template.
D) Health score. This is not true because when you change health score settings in a service template, they will not affect the existing health score settings in the linked services. You need to manually apply the health score changes to each linked service if you want them to inherit the new health score settings from the template.

QUESTION 48
Which of the following items describe ITSI Backup and Restore functionality? (Choose all that apply.)

A pre-configured default ITSI backup job is provided that can be modified, but not deleted.

ITSI backup is inclusive of KV Store, ITSI Configurations, and index dependencies.

kvstore_to_json.py can be used in scripts or command line to backup ITSI for full or partial backups.

ITSI backups are stored as a collection of JSON formatted files.

Explanation
ITSI provides a kvstore_to_json.py script that lets you backup/restore ITSI configuration data, perform bulk service KPI operations, apply time zone offsets for ITSI objects, and regenerate KPI search schedules.
When you run a backup job, ITSI saves your data to a set of JSON files compressed into a single ZIP file.

QUESTION 49
Which of the following describes entities? (Choose all that apply.)

Entities must be IT devices, such as routers and switches, and must be identified by either IP value, host name, or mac address.

An abstract (pseudo/logical) entity can be used to split by for a KPI, although no entity rules or filtering can be used to limit data to a specific service.

Multiple entities can share the same alias value, but must have different role values.

To automatically restrict the KPI to only the entities in a particular service, select “Filter to Entities in Service”.

Reference:
Entities are IT components that require management to deliver an IT service. Each entity has specific attributes and relationships to other IT processes that uniquely identify it. Entities contain alias fields and informational fields that ITSI associates with indexed events. Some statements that describe entities are:
B) An abstract (pseudo/logical) entity can be used to split by for a KPI, although no entity rules or filtering can be used to limit data to a specific service. An abstract entity is an entity that does not represent a physical host or device, but rather a logical grouping of data sources. For example, you can create an abstract entity for each business unit in your organization and use it to split by for a KPI that measures revenue or customer satisfaction. However, you cannot use entity rules or filtering to limit data to a specific service based on abstract entities, because they do not have alias fields that match indexed events.
D). To automatically restrict the KPI to only the entities in a particular service, select “Filter to Entities in Service”. This option allows you to filter the data sources for a KPI by the entities that are assigned to the service. For example, if you have a service for web servers and you want to monitor the CPU load percent for each web server entity, you can select this option to ensure that only the events from those entities are used for the KPI calculation.

QUESTION 50
Which scenario would benefit most by implementing ITSI?

Monitoring of business services functionality.

Monitoring of system hardware.

Monitoring of system process statuses

Monitoring of retail sales metrics.

QUESTION 51
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?

Use | stats functions in custom fields to prepare the data for KPI calculations.

Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.

Make sure that all fields conform to CIM, then use the corresponding module to import related services.

Plan to build as many data models as possible for ITSI to leverage

QUESTION 52
Which of the following accurately describes base searches used for KPIs in a service?

Base searches can be used for multiple services.

A base search can only be used by its service and all dependent services.

All the metrics in a base search are used by one service.

All the KPIs in a service use the same base search.

Explanation
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI).
Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.

QUESTION 53
Besides creating notable events, what are the default alert actions a correlation search can execute? (Choose all that apply.)

Ping a host.

Send email.

Include in RSS feed.

Run a script.

Explanation
Throttling applies to any correlation search alert type, including notable events and actions (RSS feed, email, run script, and ticketing).

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