[Jan-2024] Exam Sure Pass Salesforce Certification with Experience-Cloud-Consultant exam questions [Q60-Q78]

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January 5, 2024

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[Jan-2024] Exam Sure Pass Salesforce Certification with Experience-Cloud-Consultant exam questions

Real Salesforce Experience-Cloud-Consultant Exam Questions Study Guide

Passing the Salesforce Certified Experience Cloud Consultant exam requires a combination of theoretical knowledge and practical experience. You will need to have a deep understanding of the features and functionality of Salesforce Experience Cloud, as well as the ability to apply this knowledge to real-world scenarios. Preparation for the exam includes studying the official Salesforce documentation, completing hands-on practice exercises, and getting feedback from experienced professionals in the field.

Salesforce Certified Experience Cloud Consultant certification exam is suitable for professionals who have experience in designing and implementing solutions using Salesforce Experience Cloud. Experience-Cloud-Consultant exam covers a wide range of topics, including designing a solution architecture, configuring Experience Cloud features, integrating with third-party systems, and implementing security and compliance measures. Experience-Cloud-Consultant exam also tests the candidate’s ability to understand and interpret business requirements and recommend the best practices to meet those requirements.

QUESTION 60
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

Channel Account

Customer Community Plus

Commerce Portal

External Apps

Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutions and custom case management.

QUESTION 61
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create a custom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

To implement the new style guide and unify branding across all of its Experience sites, UC should create a custom theme and apply it to all sites. A theme is a collection of branding assets and style settings that define the look and feel of your site. You can create a custom theme that matches your style guide and apply it to multiple sites using the Theme Management feature in Experience Builder.

QUESTION 62
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers

Guest user external organization-wide default are always set to Private.

Guest user can’t access records via manual sharing

Guest user can’t records via manual existing records

Guest user can’t be members of public groups or queues.

Guest user external organization-wide defaults are always set to Public.

Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest user access is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
Guest user external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
Guest user can’t access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
Guest user can’t be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.

QUESTION 63
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

Build Your Own (Aura)

Customer Service

Salesforce Tabs + Visualforce

Build Your Own (LWR)

This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.

QUESTION 64
To which three objects can the Partner Super User access be applied?
Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

Partner Super User access is a feature that allows you to grant access to records owned by other partner users who have the same role or a role below them in the role hierarchy. You can apply Partner Super User access to three objects: Opportunities, Accounts, and Custom Objects.

QUESTION 65
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers

Allow members to remove other member from the Experience site if desired.

Track Flagging and moderation activity within the Experience site.

Allow members to flag posts comments files, and messages that are inappropriate or spam.

Designer specific users as moderators so that they can closely monitor the size.

Give members Audience Targeting permissions within the Experience site.

UMS can accomplish three goals with Experience Cloud moderation functionality:
Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show the flagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site’s guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.

QUESTION 66
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

Metadata API is ideal when multiple work streams are involved.

Metadata API can be used programmatically as well as declaratively.

Metadata API is ideal for when the changes are complex.

Metadata API supports migrating all Communicates settings and features.

QUESTION 67
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service?
Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

QUESTION 68
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

External Apps license does NOT allow self-registration.

External Apps license does NOT allow access to custom objects.

External Apps license does NOT allow access to cases.

External Apps license does NOT download documents out-of-the-box.

QUESTION 69
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

Map articles to Content Topics.

Map topics to data categories.

Enable “Share on Sites” setting.

Enable “Automate Topic Assignment” setting.

QUESTION 70
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?

Use an HTML component

Create CMS items.

Use a Flexible page layout.

Build a custom Lightning component.

QUESTION 71
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

QUESTION 72
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to

grant the required record access.

QUESTION 73
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

CK should provision and activate CDN in those regions where traffic is high.

CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CK should provision and activate CDN in those regions where traffic is low

CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.

QUESTION 74
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

External Apps license does NOT allow self-registration.

External Apps license does NOT allow access to custom objects.

External Apps license does NOT allow access to cases.

External Apps license does NOT download documents out-of-the-box.

This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.

QUESTION 75
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEQ) to ensure NMH’s public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers

Check whether a custom robots.txt file to control indexing has been created. b

Check whether the Experience site is public and activated. Pencil & Paper

Check whether the SEO Institute has provided the approval for the site with end date.

Check whether manual sitemap refresh happens on the last day of every month.

QUESTION 76
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

Lightning Bolt solutions

Community Connect

Digital Experience framework

SDLC (Software Developer Life Cycle) for Experiences

QUESTION 77
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?

Salesforce CDN is only supported in Full sandbox environments.

Salesforce CDN is not supported in sandbox environments.

Salesforce CDH is only supported in Developer sandbox environments

Salesforce CDN is supported in all sandbox environment

QUESTION 78
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

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