[Feb 12, 2024] Updates Up to 365 days On Valid GCX-ARC Braindumps [Q24-Q45]

NO.24 Select the types of scheduling available in Genesys Cloud. (Choose two.)

NO.25 You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

NO.26 Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

NO.27 If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

NO.28 If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

NO.29 Which of the following feature is used to test the created flow before it goes live?

NO.30 If you navigate away from the page without saving the Script, you will not lose any work you have completed.

NO.31 Which function returns a new instance of DateTime initialized with the specified values?

NO.32 The FindSkill() function is not case sensitive when performing a search.

NO.33 Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

NO.34 Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

NO.35 Which ACD routing method routes interaction to the next available agent?

NO.36 What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

NO.37 Select all the naming requirements for prompts. (Choose two.)

NO.38 The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

NO.39 Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

NO.40 The interaction may not route properly if the default language skill is not selected.

NO.41 Which of the following components can be added to scripts? (Choose all that applies.)

NO.42 Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

NO.43 Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

NO.44 Select all the possible measurements for the selection timeout of every menu. (Choose two.)

NO.45 Architect supplies a built-in _______________ flow.