[Q18-Q42] Real Exam Questions 6211 Dumps Exam Questions in here [Jun-2022]

6211 Avaya

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June 16, 2022

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Real Exam Questions 6211 Dumps Exam Questions in here [Jun-2022]

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NEW QUESTION 18
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Treatments given to thecustomer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply in an existing chat session

Treatments given to the agent while waiting for the customer to join the chat session

NEW QUESTION 19
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Contact Center Database Maintenance Utility

Control Utility

CCMM Data Management

System Control and Monitor Utility

NEW QUESTION 20
Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

Launch the screen pop extemally on the use’s browser

Launch the screen pop Internally in the tab of the Agent Desktop

Launch the screen pop externally in the agent’s Conferencing software

Launch the screen pop Internally in the initial screen of the Agent Desktop

NEW QUESTION 21
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

Open Queue Engine

The Rules Engine

The Inbound Message Handler

The Outbound Message Handler

The Inbound Mail Handler

The External Message Handler

NEW QUESTION 22
Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Configuration

Multimedia

Access and Partition Management

Contact Center Management

NEW QUESTION 23
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Contact Center Manager Server (CCMS)

Contact Center Multimedia (CCMM)

contact Center Manager Administration (CCMA)

Avaya Agent Desktop (AAD)

NEW QUESTION 24
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

Add the Communication Control Toolkit (CCT) server through the CCMA.

Add the Microsoft Exchange server through the CCMA.

Assign the CCT server as a reporting server for the CCMS.

NEW QUESTION 25
Which Orchestration Designer intrinsic is used for Multimedia contacts?

CONTACT TYPE

WAIT

QUIT

LOG

NEW QUESTION 26
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

The contact Is presented to the agent using the Avaya Agent Desktop.

The newly-arrived contact is created and directed to an application using the Open

The Contact Center application (scripting) determines how to route the contact, or present to which agent.

Customer details are retrieved for the agent using Web services.

NEW QUESTION 27
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?

The External Web server determines the skillset and priority assigned to the contact.

A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.

Customized Web pages, displays to the customer.

Customized Web pages, with customized look and feel, and business logic must be created by the customer.

NEW QUESTION 28
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

the Outbound Campaign Management Tool

the E-mail Manager

the CCMA

the Multimedia Contact Manager

NEW QUESTION 29
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server.

On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

NEW QUESTION 30
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?

https://support.avaya.com web site

http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server

http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)

http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

NEW QUESTION 31
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent’s password?

Skillset Settings

Server Settings

General Settings

Agent Settings

NEW QUESTION 32
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A multimedia suffix is added to the skillset name.

A multimedia prefix is added to the skillset name.

A multimedia disposition code is added to the skillset.

Multimedia is added to the skillset name.

NEW QUESTION 33
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

https://support.avaya.com web site

NEW QUESTION 34
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

Blending Template

Agent Template

Skillset Template

POM Template

NEW QUESTION 35
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

Contact Center Multimedia (CCMM)

Avaya Agent Desktop (AAD)

Contact Center Manager Server (CCMS)

Contact Center Manager Administration (CCMA)

NEW QUESTION 36

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

NEW QUESTION 37
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

IM_

EM_

OB_

VM_

NEW QUESTION 38
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

CCMS

CCT

CMA

NEW QUESTION 39
Where are all agents used in the Avaya Aura Contact Center POM integration administered?

Avaya IQ

Avaya Aura Experience Portal

Contact Center Manager Administration

Avaya Proactive Outreach Manager

NEW QUESTION 40
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

The campaign will not be created.

The campaign will not receive data.

The campaign will receive calls but no agent is assigned

The campaign stops functioning

NEW QUESTION 41
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Configuration Reports

Call-by-Call Reports

Multimedia Reports

AgentPerformance Reports

Outbound Reports

Contact Summary Reports

NEW QUESTION 42
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

CCMS

ADMIN

Offline

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